Customer Support

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Customer Support

CUSTOMER SUPPORT

Custom Solutions For The Modern World

Midlands has assembled an in-house team of associates and support groups to provide a complete manufacturing program including mechanical and electrical engineers, software programmers, mechanical and electrical technicians, welders, fitters, assemblymen, and installation and field service technicians, as well as sales and administrative support. With this in-house team and dedication to rubber processing equipment, Midlands can offer unparalleled support and quality.

Meet The Midlands Team

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Fred Clark

SALES / ENGINEERING ADVISER

As a Member of the Engineering Team - Fred is the brilliant engineer who designed much of the machinery we use today. Fred takes his 50+ years of engineering experience into the field to meet with our customers and discuss their objectives and requirements. With the trained eye of a top flight engineer he can accurately determine solutions to their needs. His experience and expertise makes him able to solve problems that many would think unsolvable. As well as his engineering expertise Fred is a quintessential member of our sales team, this combination giving him the required experience to help offer solutions to meet our customers needs.


John Husser

SUPPORT ENGINNEER - SALES / SPARE PARTS / RETROFITS

As a Member of the Management Team - John provides 30 years of experience into the field, not just during the sale, but after the sale as well. John makes every effort to listen and respond to customers' needs, to find optimal process solutions, and assist in emergency outage situations, as well as provide reliable 24-hour inspection, preventative maintenance, spare parts, and retrofit services. John takes great care to ensure customer satisfaction on every level. He will perform, so that you can achieve.


Jake Kamlowsky

PARTS AND SERVICE SALES

As a member of the Management Team – Jake provides direct input on decision making, striving toward the future goals and ultimate success of the company. While working with the Engineering department on design and functionality, he oversees fabrication, assembly, and testing of the final product. Jake manages a team of 20 in the in the shop to efficiently execute production of multiple machines at once. With a 15+ year background in the automotive industry as a technician, shop foreman, and service consultant, he has culminated many skills needed in the making of high-level decisions to allow the company to thrive.


Tim Ruppelli

SALES / PROJECT MANAGEMENT

As a member of the Sales and Project Management Team – Tim brings his many years of capital equipment experience and project management know-how to work to help our customers determine the best solutions for their unique processing needs. He is no stranger to getting his hands dirty installing equipment and supervising installation crews so he understands, first-hand, what it takes to get the job done and deliver a project you will be happy with. Tim is always available to visit your site, take a look at your particular application, and help you figure out the best and most economical way to get your wish-list checked off.


Midlands is proud to offer retrofit services and 24 hour spare parts services to keep your machines running smoothly and maintain your production.